What are your opening hours?
We are open standard office hours 9am-5pm Monday-Friday, but we are fully aware that in this industry sometimes it’s necessary to be flexible. We can accommodate out of hours orders and fulfillment. Please email us on firstname.lastname@example.org for further details or call us on 020 3397 7531.
When does the rental period begin and end?
We calculate rental periods based on days rather than hour to keep things simple. The days are counted from the moment you collect/sign for it to the day you post it back to us/drop it off.
For instance if you collected an iPad in person on Wednesday and then posted it back to us on Friday. Then the rental period would be for 3 days, Wednesday, Thursday, Friday
If for instance you required delivery of the iPad, and we posted it on Monday via next day delivery, then the rental period will begin the day it was delivered to you (in this case Tuesday). Then if you went to the post office and posted it back to us on Friday (and we received it on Monday). Then the rental period would be four days Tuesday, Wednesday, Thursday, Friday.
The rental periods work in your favour, we do not count the period of time when goods are in transit. However please retain all proof of postage in the rare event that the courier/RM take longer than expected.
We advise all customers to post items back to us via next day delivery, just as we do to you. If an economy service is used to send goods back without our agreement we may charge you for the extra days spent in transit.
Are your iPads and other equipment insured? What happens in the event of damage?
We do not insure iPads, insurance is prohibitively expensive and this we rent out iPads on the basis that you will look after them as you would your own. We recommend that you obtain your own insurance. In the event of damage to our equipment will will charge you the rental and cost of repair on top. If the damage is significant we will charge you for a replacement. For damage repairs we charge a fair amount based on how much it would cost us to repair and nothing more.
You must report any damage to our iPads as soon as possible. We can arrange replacements for you if required.
What happens when an iPad is lost/stolen?
We will charge you for the cost of replacement and send you another one. Sending out another iPad may be subject to additional p&p costs too. Please let us know immediately when an iPad is lost or stolen so we are informed and can take necessary action to help you with a replacement.
Can I take an iPad abroad?
We generally do not rent out to individuals who want to take the iPad abroad, but we do allow companies to do so for business use. However each situation is judged on a case by case basis. If you intend to take the iPad abroad we must be informed prior to signing rental agreement. You will need to get insurance cover for taking the iPad abroad too, a high percentage of gadgets taken abroad are mislaid/lost/stolen/damaged. So you must get insurance cover.
What is your damage/wear and tear policy?
We fully expect ipads to show some signs of wear and tear over time, light brush marks and minor scrapes are all acceptable. We want you to enjoy using your rental iPad and not feel like you have a huge liability on your hands. generally as long as you don’t take it near the water, nor do you drop it, and keep it inside it’s case. It should be fine. That being said we cann’t accept deep scratches or dents on the iPad.